Highland Street Services

e jay a month ago

I’ve had two bad experiences at this place and it’s mainly because of their manners and social skills. They don’t explain well, and I’ve even had them call harassing me until I just blocked them. They didn’t fix my problem and charged me money and called asking for more money. Just don’t go there, save yourself the disappointment

Taryn Fernacz 4 months ago

If you look at my post history, you will know I have a lot of anxiety about car places. I went to Highland St Services on a recommendation from a friend for my inspection. They also clocked the ongoing issue I’ve had with my front bumper and they quickly made plans for me to come back for them to fix it. They were so friendly and kind, fair pricing, and made the exact fix I needed. I can’t even explain to you how much my anxiety was reduced after these two visits. I know I now have an easy-accessible auto shop I can go to and rely on.

Nelson Quinteros 7 months ago

On my way to NYC from Methuen, MA, my Power Steering Hose and Serpentine were both damaged, I had to park by a Hotel in Worcester, MA. I stayed the night at the Hotel and the next day I walked to this auto repair shop, I took my car to them. They ordered my Power Steering Hose and worked on my Ford the next day, they successfully fixed both the Hose and the Serpentine belt. I appreciate them working on it, they did a great job, it was quite pricey however they did get the job done, and I appreciate them for it. I would recommend them.

Aiden 8 months ago

These people are seriously dishonest. I strongly recommend that you avoid using their services. First of all, no one usually charges for an initial inspection or evaluation, but they did without informing me clearly beforehand. They were also very unprofessional and seemed inexperienced. Not only did they fail to fix the problem, but they charged me $400 for replacing the wrong parts. This felt like a complete scam. On top of that, their behavior was unstable and disrespectful. Use their services at your own risk. Honestly stay away from here!

Kyle Mitard 3 years ago

STAY AWAY!!!! I spoke to multiple people there about getting my aftermarket muffler replaced with a stock one. I gave them a muffler for them to bolt on and asked for a quote. I was quoted $95 ($20 more than i was quoted at Phil's Auto Repair on Chandler St) and they were about to do it until i told him i was just shopping quotes. Life gets in the way, and a month later i come back to them (because Phil was on vacation) and they say they remember me and tell me to drop it off. A few days later i drop it off for that and and an oil change that happened to be due at the same time, and when i'm come back to pick up the car, the muffler is still there. They claimed when i told them "to do the muffler" (after being told they remembered me) they didn't see the muffler in the back seat and thought i meant to have a nonexistent exhaust leak fixed. They told me there was no leak but "fixed" it anyway by covering the muffler (which i wanted them to remove and replace) in a sealant and charging me $200 for the whole ordeal. When i pointed out that they didn't do what i asked, they blamed me for not being clear to them. In their attempt to make thimgs right, they offered to bolt on the muffler